Terms of Service

1. Acceptance

By creating an account or using Pinsada you agree to these Terms of Service, our Privacy Policy and the policies they refer to. If you do not agree, please do not use the marketplace. If you use Pinsada for a business, you confirm you are authorised to bind that business.

2. Our role

Pinsada is a marketplace that connects buyers with independent sellers. The contract of sale is concluded directly between you and the seller; we provide the platform, payment processing, moderation and dispute support, but we are not the seller of the products and we do not own the stock listed.

3. Your account

• Provide accurate, current information and keep it up to date.
• Keep your login credentials confidential and do not share your account.
• You are responsible for activity carried out through your account.
• One person or business per account; store names must not impersonate another seller or brand.
• Tell us immediately about unauthorised use or a security incident.

4. Listings and content

Sellers are responsible for their listings: titles, descriptions, images, prices, stock, delivery times and legal compliance of the products they offer. We may review, moderate, reject or remove listings that break our rules, are inaccurate or may be unlawful, and we may ask for proof of compliance. Products prohibited under our Prohibited & Restricted Items policy may not be listed at all.

5. Prices, payments and fees

• Prices are shown in the currency displayed at checkout and include applicable taxes unless stated otherwise.
• Payments are processed by Stripe. We do not store full card details.
• Seller commission and any applicable fees are agreed in the Seller Dashboard and deducted from seller earnings.
• We may correct obvious pricing or technical errors and cancel affected orders, with a full refund of any amount paid.

6. Acceptable use

You must not:

• Break any law, or infringe the rights of others, including intellectual property rights.
• Post false, misleading, defamatory or discriminatory content.
• Manipulate prices, reviews, ratings or rankings, or place orders in bad faith.
• Interfere with, scrape, overload or attempt to gain unauthorised access to the platform.
• Circumvent the marketplace to complete off-platform payments for orders started here.

7. Reviews and communications

Reviews must reflect a genuine experience with the product or seller. We may remove content that is fake, abusive or unlawful. Messages sent through the app must remain professional and lawful, and may be reviewed where necessary to investigate abuse or a dispute.

8. Intellectual property

The Pinsada name, logo, app and platform are our property or licensed to us. Sellers keep ownership of the content they upload and grant us a licence to display and promote it in the marketplace and in related marketing channels.

9. Suspension and termination

We may suspend or terminate an account that breaks these terms, presents a fraud, legal or security risk, or harms other users. You may close your account at any time from your profile. Provisions that by their nature survive termination, such as payment obligations and liability limits, continue to apply.

10. Liability

We provide the platform with reasonable care and skill but we do not guarantee uninterrupted or error-free operation. To the extent permitted by law, we are not liable for indirect or consequential losses, for the acts or omissions of sellers, or for losses that were not reasonably foreseeable. Nothing in these terms limits liability that cannot be limited by law, including your statutory consumer rights.

11. Governing law and changes

These terms are governed by the laws of the country in which the operator of Pinsada is established, without affecting mandatory consumer protections in your country of residence. We may update these terms; the date at the top shows the latest version and continued use after a change means you accept it.

You can reach us through the app (Profile → Legal & Policies), through the Messages section of your account, or by replying to any order email you receive from Pinsada.